Like death and taxes, change is simply inevitable. Just about every company out there, no matter the industry, needs to accept this fact or find itself out of business in short order. As customer demands and the competition shift, organizations need to be prepared to pivot and adapt as necessary. That is one truth that is unlikely to change anytime soon. There’s a reason that the quality assurance metrics most commonly used in software development testing have changed so much over the past decade, for example.
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As the VP of Client Service for Zephyr, Sanjay brings over 15 years of leadership experience in IT and Technical Support Services. Throughout his career, Sanjay has successfully established and grown premier IT and Support Services teams across multiple geographies for both large and small companies. Most recently, he was Associate Vice President at Patni Computers (NYSE: PTI) responsible for the Telecoms IT Managed Services Practice where he established IT Operations teams supporting Virgin Mobile, ESPN Mobile, Disney Mobile and Carphone Warehouse. Prior to this Sanjay was responsible for Global Technical Support at Bay Networks, a leading routing and switching vendor, which was acquired by Nortel. Sanjay has also held management positions in Support Service organizations at start-up Silicon Valley Networks, a vendor of Test Management software, and SynOptics.
